Playfina Privacy Policy

At Playfina, we take your privacy seriously and are committed to protecting the personal data you share with us when you use our platform at playfina.com. This Privacy Policy explains how we collect, use, store, and safeguard your information when you register, deposit, play, or otherwise interact with our services. By creating an account, you agree to the practices described below, and we encourage you to read this document carefully.

Playfina is owned and operated by Novatrix SRL, a company registered in Costa Rica, and our services are provided under a license issued by the Tobique Gaming Commission. We operate in accordance with applicable data protection standards and are dedicated to handling your information responsibly and transparently.

Information We Collect

When you use Playfina, we collect several categories of information to provide you with a secure and personalized gaming experience. We at Playfina gather data directly from you, automatically through your use of our site, and sometimes from third parties such as payment providers or verification services.

• We collect registration information, including your name, date of birth, email address, phone number, and country of residence
• We gather payment and transaction data when you make deposits or request a withdrawal, including the methods you use such as Visa, Mastercard, Skrill, Neteller, or cryptocurrencies
• We track your gaming activity, including games played, bets placed, wins, and losses, to administer our Loyalty Program and VIP Club
• We collect technical data such as your IP address, browser type, device information, and login timestamps
• We may request identity verification documents, proof of address, and payment confirmation during our KYC process

How We Use Cookies and Tracking Technology

Our Playfina platform uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze site performance. We use this information to understand how players interact with our games and promotions, including offers related to Playfina bonus code campaigns and seasonal reload bonuses. You can manage your cookie preferences through your browser settings at any time.

How We Use Your Information

We at Playfina Casino use your personal data for several legitimate purposes connected to operating our online casino and providing you with services you have requested. Our use of your information is limited to what is necessary and proportionate.

• We use your data to verify your identity and confirm that you meet our eligibility requirements, including age and location restrictions
• We process your information to manage deposits, withdrawals, and bonus eligibility, such as welcome packages and free spins offers
• We analyze your activity to calculate loyalty points, VIP status progression, and rewards within our 175-level program
• We send you communications about promotions, tournaments, and account updates, where you have consented to receive them
• We use your data to detect and prevent fraud, money laundering, and other unlawful activity
• We maintain records as required by our license conditions and applicable financial regulations

Sharing Your Information

Here at Playfina, we do not sell your personal data to third parties. However, we may share your information with trusted partners who help us deliver our services effectively. These include payment processors such as Tronabriz Limited, which handles Paysafe transactions on our behalf, identity verification providers, game developers and software providers, and regulatory authorities where legally required.

Our Playfina Casino team ensures that any third party we work with is contractually obligated to protect your data and use it only for the purposes we specify. We may also disclose information if required by law, court order, or to protect our rights and the safety of our players.

Data Security

We implement industry-standard security measures to protect your personal and financial information from unauthorized access, loss, or misuse. Our Playfina systems use encryption technology to safeguard sensitive data during transmission, particularly during login, deposit, and withdrawal processes. While we strive to maintain robust security, no method of transmission over the internet is completely secure, and we encourage you to use strong passwords and protect your account credentials.

Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, comply with our legal and regulatory obligations, resolve disputes, and enforce our agreements. Transaction records, KYC documentation, and communication history may be retained for extended periods as required by gaming regulations and anti-money laundering laws applicable to our license.

Your Rights

At Playfina, we respect your rights regarding your personal information. Depending on your jurisdiction, you may have the right to access, correct, delete, or restrict the processing of your data. You may also have the right to object to certain uses of your information or request a copy of the data we hold about you.

• You can request access to the personal data we hold about you
• You can ask us to correct inaccurate or incomplete information
• You can request deletion of your data, subject to our legal retention obligations
• You can withdraw consent for marketing communications at any time
• You can contact our support team to exercise any of these rights

To exercise your rights, you may reach us through our customer support channels, available 24/7 via live chat, or by emailing support@playfina.com. We aim to respond to all requests promptly and in accordance with applicable law.

Restricted Jurisdictions

Our services are not available to residents of certain restricted countries, and we do not knowingly collect personal data from individuals in jurisdictions where online gambling is prohibited. If we discover that an account has been created from a restricted location, we reserve the right to suspend the account and take appropriate action regarding any associated data.

Age Restrictions

Our Playfina platform is intended strictly for adults who meet the legal gambling age in their jurisdiction. We do not knowingly collect personal information from minors, and if we become aware that an underage individual has registered an account, we will take immediate steps to close the account and delete associated data where legally permissible.

International Data Transfers

Because we operate internationally and serve players across multiple regions including Canada, Australia, New Zealand, and parts of Europe, your data may be transferred to and processed in countries outside your country of residence. We take appropriate measures to ensure that such transfers comply with applicable data protection standards.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will post any updates on this page, and we encourage you to review this policy periodically. Your continued use of Playfina after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact our support team at support@playfina.com. Our live chat is also available 24/7 for immediate assistance regarding your privacy and data protection inquiries.